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Terms of use

Introduction

Welcome to Gulf Seafood ONLINE. The terms and conditions governing your use of the website www.gulfseafood.ae are detailed below. You must read, agree and accept with our terms and conditions and privacy policy before you may become a member of our website.

Eligibility for Membership

Gulf Seafood Online is an online shopping website where credit /cash payment is required for making purchases. Hence, the full functionality of the website is available only for individuals who are 18 years and above. However, web users can browse all contents in our website. You must ensure that the details provided by you on registration or at any other time are true, correct and complete.

Your Account and Registration Obligations

Registering an account with www.gulfseafood.ae is a mandatory requirement to start purchasing products. When you register as a member of the site you will be required to provide certain information and register a username and password for use on this Site.

On becoming a member of the Site, you agree:
You are responsible for maintaining the security of your account, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the account.
You must immediately notify Gulf Seafood LLC of any unauthorized uses of your account or any other breaches of security.
Gulf Seafood LLC will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.
You will provide true, accurate, current and complete information about yourself as prompted by gulfseafood.ae's registration form.

Electronic Communications

When you visit www.gulfseafood.ae or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail, by posting notices on this site or through our social media channels. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement.

Amendments to this User Agreement

You acknowledge and agree that www.gulfseafood.ae at its sole discretion and without liability may make amendments without your further specific agreement at any time with immediate effect by posting a notice of the amendment on the Site.

Use of the Site & Community pages

Gulf Seafood Online strongly recommends users to follow the Terms and Conditions of this website and to respect fellow community members on our Social Media pages and to understand that while using the Site & community pages, you will not:

  • Post comments/contents that are abusive, defamatory, or obscene;
  • Post information that is fraudulent, deceptive or misleading;
  • Post information which may be considered culturally or religiously offensive;
  • Post any information about other competing websites; or advertising;
  • Transmitting material containing any form of advertising or promotion for goods and services, junk mail, chain letters or "spam";
  • Interfering or disrupting networks or websites connected to the gulfseafood.ae site;
  • In violation of any intellectual property rights;
  • In violation of any laws or regulation, of U.A.E;
  • Otherwise offensive, graphically or in tone.

Gulf Seafood Online has the right to withdraw any account that breaches the terms of usage.

Copyright

All content included on the Site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is the property and copyright work of Gulf Seafood LLC, its users, its content suppliers or its licensors and is protected by copyright, trademarks, patents or other intellectual property rights and laws. The compilation of the content on the Site is the exclusive property and copyright of gulfseafood.ae and is protected by copyright, trademarks, patents or other intellectual property rights and laws.

Responsible Usage

Please report problems of any kind or violations of this Terms and Conditions to gulfseafoodf. If you believe that your intellectual property rights have been violated, please notify Gulf Seafood LLC. Gulf Seafood LLC Reserves its right to take legal steps against users who create problems or possible damages of any kind, or infringe the intellectual property rights of third parties or act inconsistently with the User Agreement.

Withdrawal of Access and/or Membership

Gulfseafood.ae may limit, suspend or withdraw your membership and / or your access to the Site at any time, without notice, for any reason, including without limitation, breach of these Terms and Conditions.

Limitation of Liabilities

Gulf Seafood LLC, its officers, employees, agents and suppliers shall not be liable for any loss or damage whatsoever whether direct, indirect, incidental, special, consequential or exemplary, including but not limited to, losses or damages for loss of profits, goodwill, business, opportunity, data or other intangible losses arising out of or in connection with your use of the Site, or its services or this Terms and Conditions.

Indemnity

You agree to indemnify and hold gulfseafood.ae and its officers, employees, agents and suppliers harmless from any and all claims, demands, actions, proceedings, losses, liabilities, damages, costs and expenses (including reasonable legal costs and expenses) 

Payment

You can pay either by Credit Card or Cash.

Gulf Seafood Online will update the product list on its website to show only those products that are available. If product(s) become unavailable, those product(s) listing will be temporarily removed from the website until the product(s) is again available.

Delivery

We can deliver to all locations in Dubai.
We have two delivery windows depending on your convenience for orders placed a day in advance. Our customer service team will contact you to re-confirm time and delivery location.
2pm to 6pm – Saturday to Thursday
6pm to 10pm – Saturday to Thursday
We do not deliver on Fridays .

Order Acceptance

Gulf Seafood LLC reserves the right, at its sole discretion, to refuse or cancel any order made at gulfseafood.ae for any reason whatsoever. Unavailability of stocks, errors in pricing or product information or unlawful transactions may result in the order being cancelled. We’ll keep you updated if any one of the product(s) you ordered may fall under the above criteria or if additional information is required to accept the order. If your order is cancelled after your credit card has been charged, the same amount will be credited to your credit card. Please refer to our refund and exchange policies to know more.

Order Cancellations by the Customer

Any Cancellation will be accepted by phone or by email from the registered email ID and only if the order has not been shipped out by us. In case the order is refused at the time of delivery, a cancellation will be accepted in case of cash payments. In the case of Credit Card payments, the credit card will be refunded within 10 working days.

Product Images and Specifications

The images referenced, made accessible or made available to you on Gulf Seafood Online are for illustrative or viewing purpose only. Product images are subject to change without any prior notification. Gulf Seafood Online cannot guarantee that the product you receive should come in the same packing as seen on the website. However, we try to maintain accurate information and exact image of the product you may or wish to buy.

Unlawful Transactions

Gulf Seafood Online reserves the right to recover the cost of products, collection charges and lawyers’ fees from persons using the Website fraudulently. Gulf Seafood Online reserves the right to initiate legal proceedings against such persons for fraudulent use of the Website and any other unlawful acts or acts

Payment by Credit Card

Gulf Seafood Online reserves the right to cancel/block any order where we believe that the cardholder is not the actual recipient. In such cases, the cardholder can email us at sales@gulfseafood.ae with a scanned copy of the cardholder's Emirates ID with a statement on who can claim the product you purchased with your card.

Returns

Gulf Seafood considers refund or exchange of the product we sold under certain conditions. Please read our Return and Refund policies.

Product(s) replacement

Gulf Seafood Online will replace any product(s) that are damaged or are not of the desired quality upon delivery. You can also obtain a refund if you don’t want a replacement. Please read our Return and Refund policies to know more.

Customer Rights

The Consumer Code of Rights was issued under UAE Federal Law (24) 2006 by the Ministry of Economy (MOE). In Dubai, the Department of Economic Development's (DED) Commercial Control and Consumer Protection.
As a consumer, you have the right to safety, choice and information.
For complaints and suggestions about your consumer rights please contact the DED's Helpline number 600-545555
For further details on Consumer rights please visit http://www.consumerrights.ae

Contacting us

If you have any questions about our Terms and Conditions, the practices of this site, or your dealings with this site, please contact us at: 

Contact details

Address: Gulf Seafood L.L.C.
P.O. Box 61115,
Jebel Ali free Zone,
Dubai, United Arab Emirates
Phone: +971 4 8817300
Fax: +971 4 8817274
E-mail: info@gulfseafood.ae